Welcome to the Customer Care training at Herringstones Boutique! Our commitment to exceptional customer service is at the core of everything we do, both in-store and online. This training will provide you with the guidelines and best practices needed to deliver outstanding service that aligns with our brand’s high standards.
We’ll start by covering our Customer Service guidelines for both in-store and online interactions. Whether you’re assisting a customer face-to-face or responding to an inquiry online, you’ll learn the key principles that ensure every interaction is positive, helpful, and reflective of the Herringstones experience.
A crucial part of our service philosophy is making customer connections daily. We’ll go over how to effectively manage DMs, texts, and phone calls, and how to follow up with personalized thank-you letters that show our appreciation for each customer’s loyalty. Building strong, lasting relationships with our customers is what sets us apart, and you’ll be equipped with the tools to make these connections meaningful.
Next, we’ll delve into our CORE VALUES and break down how these principles guide our customer service approach. Understanding and embodying these values in every interaction will help you represent the brand authentically and consistently.
Finally, we’ll cover phone call and store phone etiquette. Mastering professional and courteous communication over the phone is essential, whether you’re taking an order, answering a question, or handling a concern. We’ll provide tips and scripts to ensure you handle each call with confidence and grace.
By the end of this training, you’ll be prepared to deliver exceptional service that not only meets but exceeds our customers’ expectations, ensuring they leave with a lasting positive impression of Herringstones Boutique.
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Videos
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Workbook
